Live Chat

Existing Customers: PLEASE enter your Serial Number into the Chat Box with your question!

Note: Live Chat is available from 9 AM to 5 PM Eastern North American time, Monday - Friday.

Note: This tool is available for the following:

  • sales inquiries
  • support for those who have purchased Annual Support with live chat.

How to Get Support:

You will find answers to many questions about security and system configuration requirements on our FAQ page.

How It Works:

Step 1:  Simply click on the button above "Have Questions".

Step 2:  On the screen that pops up type your name, email address, brief question, and your ResourceMate Serial Number.

Step 3:  Your support representative will chat with you online to obtain the details of the problem.

Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Note: If no support representatives are available to accommodate you, a ticket will be created for you. Actions added to this ticket will be Emailed to you using the Email address you provided on the Live Chat window.